FAQ

Dispatch times

Our candles are made to order and most will take between 1-5 business days to dispatch. 

However, if you are wanting your order sooner or for a specific date please get in touch (via email or in the message box at checkout) and we can sort something out for you!

 

Delivery Times

We currently offer standard delivery with Royal Mail 2nd class which should arrive between 2-3 days after dispatch and Royal Mail 1st class which should arrive between 1-2 days after dispatch.

Custom Orders

We are more than happy to create custom orders for you!

We can edit our labels, search for a particular vintage item, or even create an exclusive new candle just for you.

All you need to do is send us a message via our contact page, email or Instagram messenger.

Please note that the acceptance of custom orders and the dispatch time is subject to time availability but we are more than happy to discuss options with you!

Invoices for custom orders

When creating custom orders via email or Instagram we will send you an email with an invoice that will confirm your order details and provide a link for payment. The invoice system is linked to our website and as such your payments are protected the same way as if you are purchasing through our website checkout. 

 

Shipping outside the UK

We are more than happy to ship outside of the UK!

If you would like an order to be delivered outside of the UK please do not hesitate to contact us via our contact page, email or Instagram message and we will calculate the shipping costs for you and complete your order via invoice.

Please note that customers are responsible for paying any import VAT, taxes and fees.

 

What is your return policy?

Please note earrings cannot be returned and refunded for hygiene reasons.

We are happy to accept returns if you are unhappy with your purchase.

Contact us within: 14 days of delivery

Dispatch items back within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Item damaged in transit

Sometimes accidents happen.

If you receive a parcel that has been damaged in the post please send a picture to us showing the damage within 48 hours of your parcel being delivered and we can discuss options with you. No worries.

 

Packaging

In our efforts to be as eco-friendly as possible we try to use as much plastic free materials as possible however, you may find that your parcels are not always free from non-recyclables. Rest assured though as this packaging will not be new. In line with our ethos we try and re-use all packaging that we receive and ask you to do the same if you can. We feel that if something cannot be recycled it should be re-used many times before it makes its way to landfill and we thank you for doing your bit.

 

What is your privacy policy?

When you conduct a transaction we collect the personal information you provide such as your email, name and address for shipping purposes. 

If you would like to access, amend or delete any personal information we have about you please contact us at classicalcandleco@gmail.com

We reserve the right to modify the privacy policy at any time, so please review it frequently. 

 

Subscriptions

To change your address, payment details or to cancel your subscription you will need to navigate to the confirmation email for your subscription and click on 'Manage Subscription' button. From your subscription account page you will be able to see when the next payment will be taken, edit your address and payment details and cancel the subscription. 

Our subscription order date will be the first of the month. If you do decide to cancel, please do so before payment is due or you will still be charged.

If you have any problems or questions do not hesitate to contact us at classicalcandleco@gmail.com and we will do our best to help you.

 

Why are your candles more expensive than those available on the high street?

This is something that I have come across a few times and asked myself before beginning this business.

Most candles that you buy on the high street or in supermarkets will be made with paraffin wax and mass produced meaning that the cost of materials and making is significantly less than ours.

We hand make each candle with sustainable soy wax which is more costly (but more beneficial- check out our soy wax blog post) and time consuming. We take great care with every order, from hand pouring in small batches to adding the finishing touches with our packaging, to make your whole experience with us a joy. We think it's worth it.

Anything else

If you have any questions, problems or are wondering about special orders please get in touch- we'd be happy to help!